The Power of Personality

The Power of Personality

By Freddie Ulan, DC, CCN One of the things we as chiropractors did was, if you wanted to be successful, you never treated anybody on the first visit, ever. Out of all of the guys in my area treating patients on the first visit, even if they had been in practice ten or...
Train Your Staff to Never Ask This

Train Your Staff to Never Ask This

By Freddie Ulan, DC, CCN You have to train your reception staff to never say “How are you?” That is an absolute no-no for anyone to ask but the doctor. People ask that socially, “Oh, how are you?” and the patient thinks because they’re in the doctor’s office they...
Tips to Keep Your Intake Procedure Fast

Tips to Keep Your Intake Procedure Fast

By Freddie Ulan, DC, CCN I’ve seen new patient intake forms that were so complex that they would just go on and on for pages. Frankly, those are not a very good way of indoctrinating patients into your practice. It’s much better to break it up if you need all that...